Introduction & Our Philosophy
Welcome to Beisorr (“we”, “our”, or “us”). We curate nature-led daily essentials, focusing on wild-harvested Moso bamboo toothbrushes, biodegradable accessories, and quarterly refill subscriptions designed for conscious oral wellness.
This Privacy Policy articulates how we collect, use, safeguard, disclose, and respect your personal information when you visit beisorr.com, purchase our handcrafted oral care essentials, or subscribe to our refill programs.
We regard privacy as a sacred trust. Just as we never compromise our products with petroleum plastics or harmful chemicals, we refuse to dilute customer trust with aggressive data mining, opaque trackers, or hidden broker partnerships.
Information We Collect
We only gather personal data necessary to facilitate flawless order fulfillment, deliver sustainable replenishment, and provide attentive customer service.
Information You Voluntarily Provide
- Contact & Shipping Data: Full name, delivery address, billing address, email address, and telephone number.
- Order Details: Toothbrush types selected, bristle softness preferences, refill frequencies, order notes, and transaction timestamps.
- Account Credentials: If you register an account, your username, encrypted password, and saved preferences.
- Customer Support Inquiries: Transcripts, notes, and photos you provide regarding our 100-Day Guarantee, inquiries, or return requests.
We utilize certified, Level 1 PCI-DSS compliant third-party payment gateways (including Stripe, Apple Pay, and PayPal). Beisorr does not collect, process, or store complete payment card numbers or security CVV codes on our own servers. All payment data is tokenized directly by your chosen payment processor.
Automatically Collected Technical Information
When you access our storefront, our secure hosting systems passively log standard internet telemetry:
- Internet Protocol (IP) address and approximate geographic location (city/country level).
- Browser family, version, and device operating system.
- Referring website, pages viewed on our site, time spent per page, and navigation paths.
How We Use Your Information
We handle your personal records exclusively under lawful grounds, including contract performance, legitimate commercial interest, and your explicit consent:
Order Fulfillment
Processing payments, assembling plastic-free parcel boxes, arranging carbon-neutral carrier dispatch, and transmitting shipment tracking updates.
Refill Subscription Management
Scheduling your quarterly bamboo brush head deliveries, notifying you 3 days prior to dispatch, and managing pause/skip instructions.
Customer Care & Guarantees
Addressing support messages, resolving questions about toothbrush maintenance, and honoring our 100-Day Happiness Guarantee.
Ritual Communications (Opt-In)
Sending our Journal essays, dental wellness insights, and new product previews. You may unsubscribe instantly at any time with one click.
Third-Party Disclosures & Partners
We never monetize or rent your personal identity. We disclose strictly bounded portions of data to trusted partners solely to execute our service to you:
Security & Data Retention
We employ layered physical, technical, and administrative safeguards designed to protect personal information against unauthorized disclosure, loss, theft, and modification.
All browser-to-server traffic is encrypted using modern high-grade cipher suites to ensure end-to-end data integrity.
Order history is retained only as long as required by financial, tax, and consumer warranty laws, after which records are anonymized or scrubbed.
Your Privacy Rights (GDPR & CCPA/CPRA)
Depending on your place of residence (such as the European Union, United Kingdom, California, or Canada), you hold specific statutory rights regarding your personal records:
Rights Under GDPR (EU & UK Visitors)
- Right of Access: Request a legible copy of all personal records we maintain about you.
- Right to Rectification: Request correction of inaccurate, outdated, or incomplete details.
- Right to Erasure (“Right to be Forgotten”): Ask us to permanently delete your personal records, subject to legal accounting mandates.
- Right to Restrict or Object: Restrict how your data is processed or object to any direct marketing communications.
- Data Portability: Receive your data in a structured, commonly used, and machine-readable format.
Rights Under CCPA / CPRA (California Residents)
- Right to Know: Disclosure of categories of personal information collected, sources, and commercial purposes.
- Right to Delete: Deletion of personal information collected directly from you.
- No Sale / No Sharing: Beisorr does not sell or share personal data for cross-context behavioral advertising.
- Non-Discrimination: You will never be charged different prices or denied equal service for exercising privacy rights.
To exercise any of these privileges, please send an email to privacy@beisorr.com with the subject line “Privacy Rights Request”. We verify identity and respond within 30 days free of charge.
Refill Plans & Recurring Orders
When you enroll in the Beisorr quarterly refill service, your subscription token is maintained within our secure billing vault. We transmit an advance reminder email 3 days prior to recurring charges. You retain total control to pause, reschedule, or cancel your subscription at any point prior to fulfillment cut-off.
Children's Privacy
Our storefront is intended for individuals at least 16 years of age or the applicable age of digital consent in their jurisdiction. While we craft biodegradable toothbrushes designed for children, all purchases must be completed by a parent or legal guardian. We do not knowingly harvest information from children.
International Data Transfers
Beisorr operates globally with cloud infrastructure based in North America and Western Europe. If you access our platform from outside these territories, please note that your records may be transferred, processed, and stored across borders. In all instances, we ensure adequate cross-border transfer safeguards including Standard Contractual Clauses (SCCs).
Policy Changes & Updates
As we expand our circular products, adopt cleaner technologies, or adapt to evolving international legal benchmarks, we may revise this Privacy Policy. Any material alterations will be signaled with an updated “Last Updated” timestamp and, where appropriate, a notice banner or email notification.
Contact Our Privacy Team
If you have questions, feedback, or wish to exercise any rights guaranteed under applicable privacy statutes, our designated Data Protection Officer is standing by:
Beisorr Privacy & Compliance Office
Attn: Data Protection Team